Privacy Policy
Last updated: 26 October 2023
Information We Collect
Balance Wellness is committed to protecting your privacy. This section details the types of information we collect from you when you use our online yoga studio services, including our website, mobile applications, and during any interactions with our team. We collect information to provide and improve our services, communicate with you, and ensure a secure and personalized experience.
- Personal Identification Information: When you register for an account, subscribe to a membership, or participate in our classes, we may ask for your name, email address, phone number, physical address, and date of birth. This information is essential for creating your profile, managing your bookings, and ensuring your safety during classes.
- Payment Information: To process payments for memberships and classes, we collect billing details such as credit card numbers, expiry dates, and billing addresses. All payment transactions are securely processed by third-party payment gateways, and we do not store sensitive credit card information on our servers.
- Health and Wellness Information: For certain specialized classes or personalized wellness programs, we may collect information regarding your health conditions, fitness levels, and wellness goals. This is done with your explicit consent to tailor our services to your needs and ensure your well-being.
- Usage Data: We automatically collect information on how you access and use our services. This includes your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data helps us understand user behavior, improve website functionality, and optimize content.
- Communication Data: Records of your communications with us, including emails, chat messages, and customer service interactions, are maintained to help us provide better support and resolve any issues you may encounter.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our service and hold certain information. These include session cookies, persistent cookies, and web beacons, used for authentication, preferences, analytics, and targeted advertising.
How We Use Your Information
The information we collect is utilized for various purposes to deliver and enhance the Balance Wellness experience. Our commitment is to use your data responsibly and only for the purposes for which it was collected, ensuring transparency and respect for your privacy.
- To Provide and Maintain Our Service: This includes managing your account, processing your membership, booking classes, and delivering the online yoga content you subscribe to.
- To Manage Your Account: We use your personal data to manage your registration as a user of the service, giving you access to different functionalities available to registered users.
- For Contract Performance: The development, compliance, and undertaking of the purchase contract for the products or services you have purchased or of any other contract with us through the service.
- To Contact You: We may contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products, or contracted services, including security updates, when necessary or reasonable for their implementation.
- To Provide You with News and Offers: We may send you news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
- For Analytics and Improvement: To analyze the use of our service, monitor trends, and gather statistical data to improve our offerings, website functionality, and user experience.
- For Business Transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by us about our service users is among the assets transferred.
- For Other Purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and to evaluate and improve our service, products, services, marketing, and your experience.
Data Security
At Balance Wellness, safeguarding your data is paramount. We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our multi-layered approach combines technological, administrative, and physical safeguards.
Encryption & Secure Connections
We utilize industry-standard encryption protocols (SSL/TLS) to secure data transmission between your browser and our servers. This ensures that all information, including personal and payment details, is encrypted and protected during transfer.
Access Controls & Internal Policies
Access to your personal data is restricted to authorized personnel only, who are bound by strict confidentiality obligations. We have internal policies and procedures in place to ensure data protection and regular training for our staff.
Regular Audits & Updates
Our security systems undergo regular audits and vulnerability assessments. We continuously update our security infrastructure and software to guard against emerging threats and ensure the highest level of data integrity.
Your Rights
You have significant rights concerning your personal data and how it's handled. At Balance Wellness, we are dedicated to empowering you with control over your information. Understanding and exercising these rights is crucial for your privacy.
- Right to Access: You have the right to request copies of your personal data we hold. We may charge you a small fee for this service.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.
- Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month.
Changes to This Policy
Balance Wellness reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.
Changes to this Privacy Policy are effective when they are posted on this page. Your continued use of the service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, our data practices, or wish to exercise your rights, please do not hesitate to contact us. Our team is here to assist you and provide any necessary clarifications.
Address
28 Covent Garden, London, WC2E 8RF, United Kingdom
Phone
+44 20 7345 6789Our customer support team is available during our business hours: Mon-Fri: 7:00-21:00, Sat-Sun: 8:00-19:00.